30-Day Return Policy
Our return process is simple:
Contact Us for a RMA (Return Merchandise Authorization) number if a product Return or Exchange is needed. Contact Us by the following:
- Online Form: Use the Online Form at our Contact Us page
- Email: firstname.lastname@example.org
- Phone: (888) 801-9865
- RMA (Return Merchandise Authorization) number is required for all Returns/Exchanges.
- Contact Us within 30 calendar days from the purchase date for a RMA.
- Returned products must be received in New, Unused condition, complete with install manuals and original packaging.
- Certain products Once installed or modified, can no longer be accepted for return or exchange. Returns received in used condition or have missing items will not receive credit.
- We are not responsible for products that have been damaged from attempted install or incorrectly installed.
- We will email your RMA Number with complete return shipping instructions.
- RMA numbers must be clearly marked on the outside of the shipping box.
- You are responsible for return shipping charges. Ensure your returned merchandise has a shipping tracking number and properly insured as the product responsibility remains with you until it is received at the returns warehouse.
- Shipping charges are non-refundable.
- All returned products are inspected. Accepted returned products received in New, Unused condition, complete with install manuals and original packaging will receive a credit.
- Certain products are subject to a Restock Fee.
- After the 30 calendar days from the purchase date, customers must work with the Manufacturer directly for any reason including warranty if applicable.
Manufacturer Contact Information
Bully Dog, Derive Systems.